Consumer information
In accordance with the provisions of the Statute of Autonomy of Catalonia, the Government of Catalonia has exclusive powers over consumer affairs, including, among other things, the regulation of information concerning consumers and users.
The principal aim of the Catalan Consumer Agency (ACC) is to guarantee people's rights as consumers of goods and products and users of services. Consumers have the right to be informed and to receive the appropriate advice in order to exercise their rights at all times.
What we do
a) We inform, guide and advise consumers and users about their rights and the most effective way of exercising them by various means (telephone, remote data, face-to-face...)
b) We inform commercial establishments about the requirements affecting their activity in relation to the rights and duties of consumers and users
c) We analyse and process the complaints, claims and reports of offences presented by consumers with the competent bodies.
d) We coordinate and provide support to consumer organisations and to the public consumer information offices in Catalonia, both concerning existing consumer law regulations and general or isolated problems that consumers may present for their attention.
How we do it
The Catalan Consumer Agency informs consumers using different channels:
- Telephone assistance:
Citizen Information (012)
Cost of call: depends on service provider
Outside Catalonia: 902 400 012
From abroad: 00 34 902 400 012
This telephone number offers an advice service for consumers, whom it informs of their rights and duties, along with the places where they can go to make claims, complaints and allegations.
The telephone service is staffed by specialists in consumer issues. (further information)
- Theme-based assistance: Consumers can make queries on consumer issues by filling in the query form.
- Person-person assistance: If you wish to receive information and be attended in person, you must visit:
1st. The Municipal Office of Consumer Information (OMIC) of your locality.
2nd. The County Office of Consumer Information (OCIC) of your county if there is no OMIC in your area.
3rd. the offices of the Catalan Consumer Agency if there is no OMIC or OCIC in your area (you must first make an appointment by ringing 012).
